Phase Four - Service Management and Maintenance
Overview - Once systems are up and running and residents, commercial and operational entities are getting services, there remains the obligation to monitor the delivery and ongoing quality of services delivered throughout the community. Contractual obligations include deliverables of both technical and personnel layers. During the Life Cycle of the infrastructure and associated services there are many requirements for ongoing price comparisons, recording of performance, auditing of financial records etc. And finally, depending on the Community Technology Master Plan solution, interfacing with the customer may be our responsibility.
- Monitor Quality of Service Provided and Take Corrective Action as Required
- Perform Routine Maintenance of the Network to Ensure Compliance with Appropriate Protocols
- Ensure all Entities Have Access to Most Recent Technology and Services
- Provide Administrative Management and Oversight to Include Billing Services Consolidation and Marketing of New Services and Enhancements
- Provide Client and Stake Holder (end user) With the Current Analysis of Best in Breed Technology and Systems
- Provide Recommendations of Upgrade and Improvements Keeping With the Client’s Business Needs
- Ensure System Integrity Thru Seamless and Transparent Oversight
- Provide Quality Controls to Systems from Cradle to Grave Ensuring that the Highest Quality of Technology and Services are Available and Maintained Over the Entire System Life Cycle
- Provide Customer Service Call Center Services for a Single Number Solution (optional)
- Provide
Field Personnel to Perform all Necessary Install, Adds,
Moves, Changes, Repair and Customer Service (optional)
